My local ATM has become aggressively informal. At first it was just small things, like saying “Sure” and “No, thanks” instead of “yes” and “no” when asking if I want a receipt. But now it’s completely out of control. Now it’s all, “Howdie-ho, neighbor! Hot enough for ya? Well golly gee willikers, what can I do you for?”
Obviously some bank honcho thinks that patrons will respond favorably to this folksy, conversational style, but I find it repellant. I don’t even like it when actual-human colleagues call me “Matt,” so I don’t really need a freakin’ machine chumming up to me like we’ve just spent the evening polishing off a half-rack of Coors.
And it seems to be worse every time I go there. At this point, pretty much every question and menu option has been meticulously phrased to be as laid-back as possible, and they’ve even revised some of the older, breezy responses to make them more casual. God knows where it will end.